Elbeco products are recognized worldwide for their superior quality and durability. We agree to warrant our products to be free from defects in material and workmanship from date of purchase. This warranty does not cover damage from misuse or abuse of the garment, personalization or customization of the garment by a third party, nor situations that exceed the garment’s intended scope or purpose.
- Products covered under Elbeco’s 3 Year Warranty: Outerwear
- Products covered under Elbeco’s 1 Year Warranty: Shirts, Pants, Soft Shells, Job Shirts, Base Layers, Blouse Coats Jumpsuits, Vest Carriers, and Accessories
- Exception (see below): Protective Mask
Protective Mask Warranty
Due to the unique nature of this product and current health restrictions, all face mask orders are final except in cases of manufacturer's defects that prohibit the ability to use the product. In cases of defective product:
- Purchasers can return the product within 10 days of purchase to your authorized Elbeco dealer where purchased.
- Dealers when informed of a return, email Elbeco Customer Service at customerservice@elbeco.com with the following:
- Date of purchase
- Brief explanation of defect
- Customer’s email address, name, shipping address
- Photograph of the product defect
Our Quality Assurance team will review each defect email claim. If a mask is confirmed defective, we will replace your face mask with the same item (or similar, if exact product is no longer available) at our expense.
Dealer Warranty Servicing
If you purchased an Elbeco product and find it to be defective, please contact customer service at customerservice@elbeco.com. Our customer service department will evaluate the issue and, if the garment is still under warranty, they will provide further instructions to replace or repair your garment free of charge.
Products Purchased Through
Authorized Distributors
If you have purchased an Elbeco product and find it to be defective, please bring the garment to the authorized distributor that you purchased it from for prompt warranty service. Your distributor will evaluate the issue and, if the garment is still under warranty, will replace or repair your garment free of charge.
Products Purchased Through
Non-Authorized Distributors
All products sold by a non-authorized dealer are not eligible for warranty repair or replacement by Elbeco, as we cannot guarantee the authenticity of such products.
Product Care
All Elbeco products come with care instructions. Please follow these instructions at all times to ensure the durability and performance of your purchase. Products that are damaged due to neglect in care may not be eligible for warranty.